Worker nu, MB
Last updated: January 7, 2026
Service Provider: Worker nu, MB
Legal entity code: 307019052
VAT payer code: LT100017309715
CEO: Mindaugas Kasparavičius, Director
Registered office address: Gedimino g. 22A-14, LT-44319 Kaunas
Phone: +370 615 44915
Email: info@workernu.com
(Hereinafter – the Provider, we.)
System / Service: online software (SaaS) Workernu, designed for the management of tasks, time tracking, tools, and employees, as well as work quality monitoring and reporting. (hereinafter – the System or the Service)
1.1. These Terms of Use (hereinafter – the Terms) regulate the legal relationship between the Provider and any legal entity that registers or otherwise starts using the System (hereinafter – the Client).
1.2. The System is intended only for business clients (legal entities) and their employees (B2B). Private individuals and users for direct personal use are not the target audience. The Client confirms that they have the right to grant access to their employees and to manage their data.
1.3. By accepting these Terms (e.g., by checking the consent box or registering), the Client confirms that they have the right to enter into this contract.
2.1. Account – the Client’s account in the System, accessed by the account administrator.
2.2. Client Content – all data, files, reports, photos, contracts, and other information that the Client or the Client’s users upload or create within the System.
2.3. Active Employee – an employee who is marked as “active” in the System during the applicable billing period, possesses login rights, and has the ability to use the features of the System.
2.4. Billing Period – a 30-day period based on which the fee for using the System is calculated.
2.5. Other terms shall be interpreted according to the context of the text.
3.1. The Provider grants the Client access to the features of the System, including but not limited to: task planning, time tracking, employee and tool management, reporting, administration tools, and integrations.
3.2. The System is available to Clients 24/7, except for scheduled maintenance work and unforeseen technical updates. The Provider strives to ensure the availability of the System in accordance with its internal procedures and commitments (see the section on availability).
3.3. The Provider has the right to implement new features (e.g., a document module) or modify existing functionality; essential changes will be notified in accordance with the provisions of these Terms.
4.1. [Provision of Registration Data] The Client must provide true, accurate, and complete data during registration and update it if circumstances change.
4.2. The Client is responsible for appointing account administrators, their security, safeguarding login credentials, and for all actions performed using the account.
4.3. The Client is responsible for the legality of the Client Content, for non-infringement of third-party rights, and shall ensure that the Client Content does not violate the law.
4.4. The Client has the right to access, download, or delete their data in accordance with the provisions of these Terms and the Privacy Policy.
4.5. The Client must inform the Provider of security breaches or suspected breaches immediately, no later than 24 hours from becoming aware of them.
4.6. The Client must update their provided contact and billing details in the event of any changes to the contact or billing information. The Provider is not liable for losses incurred by a client whose specified contact or billing details are incorrect.
5.1. The Provider processes the Client’s personal data in accordance with the General Data Protection Regulation (GDPR/BDAR) and the legal acts of the Republic of Lithuania. Data Protection Officer: Paulius Kazenkovas, email: info@workernu.com.
5.2. The Provider processes personal data on agreed legal grounds: for the performance of a contract, legitimate interests (product improvement, ensuring security), or the Client’s consent (e.g., for marketing).
5.3. The Provider applies industry-standard security measures: database encryption, TLS/HTTPS for transmissions, periodic backups, and appropriate access control. Servers are hosted on DigitalOcean.
5.4. The rights of data subjects (the right to access, rectify, erase, restrict processing, object to processing, the right to data portability) will be described in more detail in the Privacy Policy.
5.5. Further details on data protection and the list of subcontractors are provided in a separate Privacy and Cookie Policy.
6.1. The Client agrees to receive notifications related to the use, administration, and maintenance of the System. This includes notifications regarding account status, payment alerts, security notices, system updates, and similar administrative communications.
6.2. The Client may opt out of receiving marketing communications; however, essential notifications required for the operation of the System (e.g., regarding account inactivity or payment issues) will still be sent.
7.1. The contract between the Client and the Provider is deemed concluded from the moment the Client registers in the System and agrees to these conditions.
7.2. The contract is valid indefinitely for as long as the Client uses the System and fulfills their obligations.
7.3. The Client has the right to terminate the contract at any time by deleting the account or canceling the subscription; upon deletion of the account, the data retention/deletion procedures provided for in these Terms will take effect.
7.4. The Provider has the right to terminate the contract or restrict the use of the account immediately if the Client violates these Terms or fails to fulfill payment obligations.
8.1. Trial Period. The Provider grants a 14 (fourteen) day trial period.
8.2. Payment Processing. Payments are processed and collected by Stripe. The Provider does not possess the Client’s card details – payments are executed through Stripe’s infrastructure.
8.3. Payment Order. The first payment is made 30 days after the moment the Client has added a valid payment card (or another permissible payment method). This first payment covers the past 30-day period from the addition of the card. Thereafter, payments are automatically debited from the card every 30 days for the past 30-day period.
8.4. Payment Basis. For each billing period, fees are calculated based on the maximum number of active employees marked in the System during that period. The Client is responsible for managing employee statuses; employees left marked as active will be billed.
8.5. Non-payment and Access Restrictions.
The Provider will make efforts to charge the payment from the Client’s valid payment card (or other agreed payment method) within 15 (fifteen) days from the start of the payment deadline. If the payment is not executed within this 15-day period, the Client’s access to the administrative account will be restricted: the Client will only retain access to the billing screen, while access to all other features of the System and administrative tools will be suspended until the required payment is made or payment issues are resolved.
Furthermore, the Provider will not initiate Client data deletion procedures due to delays or other reasons as long as the Client reliably pays on time within the specified five (5) year period from the last payment.
If the payment is not made during the first 15-day period and the Client does not settle accounts within the additional deadline set by the Provider, the Provider has the right to further restrict account access, terminate the account, and initiate other actions provided for in these Terms (including data retention / deletion procedures), of which the Client will be informed in accordance with the provisions of these Terms.
8.6. Consequences of Non-payment. If the payment is not executed or the card is rejected and the Client does not resolve the issue within the deadline specified by the Provider, the Provider has the right to temporarily or permanently restrict access, suspend services, or terminate the account.
8.7. Taxes. The indicated amounts are presented excluding applicable taxes; if applicable, the Client pays VAT or other mandatory taxes.
8.8. Refunds. There are no refunds for periods during which the Client has already used the System or for which they have been billed. This includes cases where employee accounts were active and the Client did not deactivate them. An exception may only be applied under the Provider’s limitation of liability procedure.
9.1. Disclaimer of Warranties. The System is provided on an “as is” and “as available” basis. The Provider does not guarantee that the System will operate without errors or interruptions.
9.2. Availability. The Provider aims to ensure System availability of 99% per calendar month. Due to scheduled maintenance, third-party disruptions, or force majeure events, 100% availability cannot be guaranteed. More information on availability is provided on the Provider’s website.
9.3. Force Majeure. The Provider is not liable for delays or non-compliances resulting from causes beyond the Provider’s reasonable control (natural disasters, strikes, disruptions of third-party service providers, etc.). In such cases, the Provider will inform the Client about the expected impact and actions.
9.4. Limitation of Liability. Except where laws provide otherwise (e.g., damage to life or health, intentional fraud by the Provider), the total liability of the Provider for all claims arising out of or related to these Terms shall not exceed the total amount that the Client actually paid to the Provider for services during the entire period of service provision. In other words, the Provider does not undertake to refund more than the Client has paid.
9.5. Indirect Damages. The Provider is not liable for indirect, special, consequential damages (e.g., lost income or clients), except where laws provide otherwise.
9.6. Compensation for Downtime. If availability in a month is less than 99% (excluding scheduled work and force majeure), the Client may claim service credits. The maximum total amount of compensation shall in no case exceed the amount paid by the Client during that same month. The exact conditions of the credit and application deadlines are determined by the Provider’s internal procedures.
10.1. The entire System (software code, design, logos, documentation, and other) is the property of the Provider and is protected under applicable legal acts.
10.2. The Client is granted a limited, non-exclusive, non-transferable right to use the features of the System under the conditions set forth in this document.
10.3. Without the written consent of the Provider, the Client is prohibited from copying, distributing, modifying, or otherwise using parts of the System for commercial purposes.
11.1. Both parties undertake to safeguard confidential information and not to disclose it to third parties, except where disclosure is necessary for the execution of these Terms, required by law, or written consent has been obtained. Confidential information includes business, technological, or other non-public information.
12.1. The Client undertakes to defend and indemnify the Provider against all losses, damages, expenses, or claims arising from the illegality of the Client Content, infringement of third-party rights by the Client Content, or the Client’s unlawful actions.
13.1. The Provider has the right to temporarily suspend or terminate the account for material breaches of the Terms or for non-payment.
13.2. If the account is terminated for non-payment, the Client is given an opportunity to rectify the payment issue within the deadline specified by the Provider; if this is not done, the Provider may initiate data retention / deletion procedures.
13.3. Data Retention After Termination. If the Client terminates the subscription or the account no longer has an active subscription, the Provider retains the Client’s data for five (5) years from the last payment or from the end of the last active subscription period. During this period, the Provider will not delete the Client’s data without the Client’s request, except where required otherwise by legal acts. The Client may request early deletion; the Provider will execute it, unless prevented by legal reasons.
13.4. Backups may be kept for a shorter or different period due to technical or legal requirements, of which the Client will be informed in the Privacy Policy.
14.1. The Provider has the right to amend these Terms. Amendments take effect from the day of their publication in the System, unless explicitly stated otherwise.
14.2. If the amendments are material (e.g., pricing changes), they will be notified at least 30 days in advance. By continuing to use the System after the amendments take effect, the Client confirms their agreement with the amendments.
15.1. These Terms and any disputes regarding them are governed by the law of the Republic of Lithuania. All disputes shall be resolved in the courts of the Republic of Lithuania, according to the place of the Provider’s registered office.
16.1. Assignment. The Provider may assign its rights and obligations or transfer the business to a third party. The Client cannot assign their rights without the written consent of the Provider.
16.2. Entirety. These Terms constitute the entire agreement between the parties regarding the use of the System.
16.3. Severability. If any provision of these terms is found to be invalid, it shall not affect the validity of the remaining provisions.
All notices related to the execution of these Terms should be sent via email: info@workernu.com or to the postal address: Gedimino g. 22A-14, LT-44319 Kaunas.
18.1. Data Processing Agreement (DPA)
18.1.1. Relationships related to the processing of personal data between the Provider and the Client are subject to a separate written Data Processing Agreement (hereinafter – the “DPA”). The DPA regulates the Provider’s technical and organizational measures, purposes of processing, duration, the Client’s instructions, the list of subcontractors (data processors), and other necessary provisions required by the GDPR.
18.1.2. The Provider, acting as a data processor in respect of the Client, processes personal data only in accordance with the Client’s written instructions and complies with GDPR requirements. The text of the DPA will be available and/or signed as a separate document if the Client so requests.
18.2. Subcontractors (Data Processors)
18.2.1. The Provider may engage subcontractors (for example, payment processors, cloud service providers) to deliver the services. The main subcontractors are specified in this document: Stripe (payment processing) and DigitalOcean (server hosting).
18.2.2. With each subcontractor, the Provider concludes the necessary agreements ensuring compliance with the GDPR. The Provider will inform the Client about the inclusion of new important subcontractors no later than 30 days in advance. If the Client reasonably objects to the use of a new subcontractor, the parties shall seek a mutual agreement; if no agreement can be reached, the Client is granted the right to terminate the contract without additional penalties related to the termination of services.
18.3. Data Security Incidents and Notifications
18.3.1. The Provider will notify the Client of any security incident or personal data security breach that may have service or data processing consequences for the Client within 72 hours of identifying the incident.
18.3.2. In the notification, the Provider will provide preliminary information about the nature of the incident, the expected impact, temporary actions already taken, and further recommended steps. The Provider will cooperate with the Client to limit the impact and will prepare the necessary reports for supervisory authorities if required by legal acts.
18.4. Data Export After Contract Termination
18.4.1. After the termination of the contract, the Client is granted the right to export their data without additional charge. The Provider will ensure the possibility of exporting in the most popular formats (e.g., CSV, XLSX, JSON) within 30 days from the date of termination or from the submission of a request in the system.
18.4.2. If the Client does not request the data within this period, the Provider will carry out data deletion procedures in accordance with the provisions of these Terms. (Note: this point aligns with point 13.3 (data retention for 5 years), i.e., if the Client has an active obligation to pay within the 5-year period, the data will not be deleted.)
18.5. Acceptable Use Policy (AUP)
18.5.1. The Client and their users must use the System only for lawful purposes and comply with the following prohibitions:
- a) uploading or distributing malicious software, viruses, or other harmful content;
- b) attempting to bypass, breach, or exploit the security measures of the System;
- c) using the System services for unsolicited mass messages (spam);
- d) violating the copyright, related, or privacy rights of third parties;
- e) utilizing the System for unlawful, criminal, or discriminatory actions;
- f) automatically collecting or attempting to gain access to other users’ accounts without their consent.
18.5.2. For violations of the acceptable use rules, the Provider has the right to apply measures, including warnings, temporary or permanent account restriction measures, or account termination.
18.6. Beta / Experimental Features
18.6.1. When the Provider grants access to beta or experimental features, such features are provided on an “as is” basis, without additional warranties or SLAs. The Provider may change or suspend beta features at any time without mandatory compensation.
18.7. Application Programming Interface (API) and Integrations
18.7.1. The Provider may grant the Client access to the System’s Application Programming Interface (API) and other integration mechanisms. Any API access is granted under these Terms and, if applicable, in accordance with separate API technical documentation.
18.7.2. The Client is responsible for the security and confidentiality of their API keys, access credentials, and other authentication means. In the event of suspected leakage or abuse, the Client must immediately notify the Provider and, if necessary, change the relevant credentials.
18.7.3. Currently, the Provider does not apply fixed, universally applicable technical request (rate) limits. However, any actions or API requests that exceed normally expected System activity limits or which the Provider, at its discretion, considers atypical use, abuse, or excessive exploitation of system resources (including, but not limited to, mass automated request sending, brute-force attempts, or other automated large-volume operations), may be subject to additional charges or may result in the temporary or permanent suspension of API access.
18.7.4. The Provider will inform the Client about the measures applied or about planned restrictions, if possible and if it does not contradict security circumstances or legal requirements. In cases of abuse, the Provider has the right to take immediate action (including restricting access) without additional obligations to the Client.
18.7.5. If, in cases of exceeded use or abuse, the Provider decides to apply additional billing, the payment conditions (pricing or fee for additional use) will be determined in the Provider’s price list or by a separate agreement; the Provider also has the right to offer the Client a higher bandwidth or special technical package for an additional fee.
18.7.6. The operation of third-party integrations (e.g., connection with other services via API) depends on the respective third-party service providers; the Provider is not liable for disruptions, errors, or security vulnerabilities arising from third-party services. The Provider will endeavor to cooperate with the Client to resolve any integration issues.
18.7.7. The Provider stores API usage logs and other security and operational records and will utilize them for troubleshooting, security analysis, and, if applicable, to justify additional billing.
18.8. Scheduled Maintenance and Notifications
18.8.1. The Provider will endeavor to plan maintenance work so that disruption to the Client’s business is minimal. For scheduled work that is expected to last longer than 15 minutes, the Provider will notify at least 48 hours in advance. Urgent security updates may be performed immediately; the Provider will inform about them as soon as possible.
18.9. Payment Disputes, Late Fees, and Debt Collection
18.9.1. The Client must raise any dispute or claim regarding issued invoices within 14 days of receiving the invoice.
18.9.2. If a payment is delayed without a justified reason, the Provider has the right to calculate late payment interest and/or administrative fees in accordance with the Provider’s price list.
18.9.3. The Client is responsible for lawful debt collection expenses, including legal costs, incurred during court or other official procedures, if the collection is carried out due to the Client’s fault.
18.10. Marketing, Case Studies, and Anonymous Data
18.10.1. The Provider has the right to use anonymized and aggregated Client data for product improvement, statistics, and marketing. Such data must not allow the identification of specific Clients or individuals.
18.10.2. When publicizing specific Clients (e.g., case studies, client quotes, or logos), the Provider will always obtain the Client’s explicit written consent. Consent may be granted by a separate agreement or by written confirmation from the Client via email.
18.11. Special Categories of Personal Data
18.11.1. The Client has the right to upload any information into the System, provided that (a) the Client has the right to possess it or dispose of it; and (b) its storage and processing within the System is lawful under applicable laws. In other words, the Provider allows the Client to store information in the System, provided that the Client can lawfully possess it.
18.11.2. If information uploaded by the Client is classified under special categories of personal data (according to the GDPR), the Client is responsible for ensuring that an appropriate legal basis for processing such data has been established, that all necessary data subjects’ consents or another lawful basis set forth in the GDPR have been obtained, and that all required additional security measures have been implemented. A Client wishing to process special data or upload such information must, if the Provider so requests, provide the Provider with written confirmation of legality and specify the applicable security measures.
18.11.3. The Provider has the right to require the Client to provide additional information or legal grounds regarding the nature of the uploaded information and has the right to temporarily restrict or block access to the relevant information if a reasonable risk arises regarding legality, security, or GDPR compliance.
18.11.4. The Client is responsible for all legal consequences related to the Client Content uploaded. The Client undertakes to defend and indemnify the Provider against damages, expenses, or claims arising from the Client’s unlawful or improper uploading of content, if such claims arise due to the Client’s actions or omissions.
