Worker nu, MB
Last updated: 2026-01-07
Service Provider: Worker nu, MB
Legal Entity Code: 307019052
VAT Identification Number: LT100017309715
Head of the company: Mindaugas Kasparavičius, Director
Registered Address: Gedimino g. 22A-14, LT-44319 Kaunas
Phone: +370 615 44915
Email: info@workernu.com
(hereinafter referred to as the Prodiver, we, or us.)
System / Service: The online Software-as-a-Service (SaaS) platform Workernu, designed for task management, time tracking, tool and employee management, quality monitoring, and reporting (hereinafter referred to as the System or the Service).

1. General provisions
1.1. These Terms of Service (the Terms) govern the legal relationship between the Provider and any legal entity that registers for or otherwise begins using the System (the Client).
1.2. The System is intended exclusively for business clients (legal entities) and their employees (B2B). Private individuals and users for direct personal use are not the target audience. The Client confirms that it has the legal right to grant access to its employees and manage their data.
1.3. By accepting these Terms (e.g., by checking a consent box or registering), the Client confirms they have the legal authority to enter into this agreement.

2. Definitions
2.1. Account – the Client’s account in the System, to which the account administrator has access.
2.2. Client Content – all data, files, reports, photos, contracts and other information that the Client or the Client’s users upload or create in the System.
2.3. Active employee – an employee who is marked as „active” in the System during the analyzed payment period and has login rights and the ability to use the System’s functions.
2.4. Payment period – a 30-day period according to which the fee for the use of the System is calculated.
2.5. Other terms are interpreted according to the context of the text.

3. Provision of Services
3.1. The Provider grants the Client access to the System’s functions, including but not limited to: work planning, time accounting, employee and tool management, reports, administration tools, and integrations.
3.2. The System is available to Clients 24/7, except for planned maintenance work and unforeseen technical updates. The Provider aims to ensure the availability of the System, following its internal procedures and obligations (see the section on availability).
3.3. The Provider has the right to implement new functions (e.g., a document module) or change existing functionality; material changes will be notified according to the provisions of these Terms.

4. Rights and obligations of the Client
4.1. [Submission of registration data] The Client must provide correct, accurate and complete data during registration and update it if circumstances change.
4.2. The Client is responsible for the appointment of account administrators, their security, storage of login data, and for all actions performed using the account.
4.3. The Client is responsible for the legality of the Client’s content, non-violation of the rights of third parties and will ensure that the Client’s content does not contradict the laws.
4.4. The Client has the right to access its data, download or delete it according to the provisions of these Terms and the Privacy Policy.
4.5. The Client must inform the Provider about security violations or suspected violations immediately, no later than within 24 hours of becoming aware.
4.6. The Client must update its provided contact and billing data in the event of a change in contact or billing data. The Provider is not responsible for losses suffered by the client whose specified contact or billing data is incorrect.

5. Protection of personal data
5.1. he Provider processes the Client’s personal data in accordance with the General Data Protection Regulation (GDPR) and the legal acts of the Republic of Lithuania. Data protection officer: Paulius Kazenkovas, e-mail info@workernu.com.
5.2. The Provider processes personal data on coordinated legal grounds: for the performance of the contract, for legitimate interests (product improvement, ensuring security) or the Client’s given consent (e.g., for marketing).
5.3. The Provider applies industry-standard security measures: database encryption, TLS/HTTPS for transmissions, periodic backups, and appropriate access control. Servers are hosted in DigitalOcean.
5.4. The rights of data subjects (the right to access, rectify, erase, restrict processing, object to processing, the right to portability) will be described in more detail in the Privacy Policy.
5.5. More data protection details and the list of subcontractors are provided in a separate Privacy and Cookie Policy.

6. Elektronic communication
6.1. The Client agrees to receive notifications related to the use, administration and maintenance of the System. This includes notifications about account status, payment warnings, security alerts, system updates, and other administrative notifications.
6.2. The Client can opt out of receiving marketing notifications; however, notifications necessary for the operation of the System (e.g., about account inactivity or payment problems) will still be sent.

7. Conclusion, validity and termination of the contract
7.1. The contract between the Client and the Provider is considered concluded from the moment the Client registers in the System and agrees to these terms.
7.2. The contract is valid for an indefinite period while the Client uses the System and fulfills its obligations.
7.3. The Client has the right to terminate the contract at any time by deleting the account or terminating the subscription; after deleting the account, the data storage/deletion procedures provided for in these Terms will take effect.
7.4. The Provider has the right to terminate the contract or restrict the use of the account immediately if the Client violates these Terms or does not fulfill payment obligations.

8. Payments and pricing
8.1. Trial period. The Provider grants a 14 (fourteen) day trial period.
8.2. Payment processing. Payments are processed and collected by Stripe. The Provider does not have the Client’s card data – payments are carried out through the Stripe infrastructure.
8.3. Payment procedure. The first payment is made 30 days after the moment the Client added a valid payment card (or other permitted payment method). This first payment pays for the past 30-day period from the addition of the card. Then payments are automatically deducted from the card every 30 days for the past 30-day period.
8.4. Payment base. For each payment period, fees are calculated according to the maximum number of active employees marked in the System during that period. The Client is responsible for the management of employee statuses; employees left marked as active will be charged.
8.5. Non-payment and access restrictions.
The Provider will make efforts to deduct the payment from the Client’s valid payment card (or other agreed payment method) within 15 (fifteen) days from the start of the payment term. If the payment is not executed within this 15-day term, the Client’s access to the administrative account will be restricted: the Client only has access to the payment screen, and access to all other System functions and administrative tools will be suspended until the required payment is made or payment problems are resolved.
Also, the Provider will not initiate Client data deletion procedures due to delays or other reasons as long as the Client reliably pays on time during the specified five (5) year period from the last payment.
If the payment is not made during the first 15-day period and the Client does not pay within the additional term set by the Provider, the Provider has the right to further restrict account access, terminate the account and start other actions provided for in these Terms (including data storage / deletion procedures), about which the Client will be informed according to the provisions of these Terms.
8.6. Consequences of non-payment. If the payment is not made or the card is rejected and the Client does not eliminate the problem within the term specified by the Provider, the Provider has the right to temporarily or permanently restrict access, suspend services or terminate the account.
8.7. Taxes. The specifiForce majeure. The Provider is not responsible for delays or non-conformities caused by reasons that the Provider cannot realistically control (natural disasters, strikes, disturbances of third-party service providers, etc.). In such cases, the Provider will inform the Client about the expected impact and actions.ed amounts are presented without applicable taxes; if applicable, the Client pays VAT or other mandatory taxes.
8.8. Refunds. There are no refunds for periods during which the Client has already used the System or for which he was charged. This includes cases where employee accounts were active and the Client did not turn them off. An exception can only be applied in the order of limitation of the Provider’s liability.

9. Liability
9.1. Disclaimer of warranties. The System is provided on an „as is” and „as available” basis. The Provider does not guarantee that the System will operate without errors or interruptions.
9.2. Availability. The Provider aims to ensure the availability of the System 99% per calendar month. Due to planned maintenance work, third-party disturbances or force majeure events, 100% availability cannot be guaranteed. More information about availability is provided on the Provider’s website.
9.3. Force majeure. Teikėjas neatsako už vėlavimus ar neatitikimus, atsiradusius dėl priežasčių, kurių Teikėjas negali realiai kontroliuoti (gamtinės nelaimės, streikai, trečiųjų šalių paslaugų tiekėjų sutrikimai ir kt.). Tokiais atvejais Teikėjas informuos Klientą apie numatomą poveikį ir veiksmus.
9.4. Limitation of liability. Except for cases where the law provides otherwise (e.g., damage to life or health, deliberate fraud of the Provider), the total liability of the Provider for all claims arising from these Terms or related to them will not exceed the amount that the Client paid in total to the Provider for services during the entire period of service provision. In other words, the Provider does not undertake to return more than the Client paid.
9.5. Indirect damage. The Provider is not responsible for indirect, special, consequential damage (e.g., lost income or customers), except for cases where the law provides otherwise.
9.6. Compensation for downtime. If the availability during the month is less than 99% (except for planned work and force majeure), the Client may demand service credits. The maximum total amount of compensation will in no case be higher than the amount paid by the Client during the same month. Exact credit terms and request submission deadlines are determined by the Provider’s internal procedures.

10. Intellectual property rights
10.1. The entire System (software code, design, logos, documentation and other) is the property of the Provider and is protected according to applicable legal acts.
10.2. The Client is granted a limited, non-exclusive, non-transferable right to use the System’s functions according to the conditions set in this document.
10.3. Without the written consent of the Provider, the Client is prohibited from copying, distributing, changing or otherwise using parts of the System for commercial purposes.

11. Confidentiality
11.1. Both parties undertake to protect confidential information and not disclose it to third parties, except for cases where disclosure is necessary for the performance of these Terms, required by law or written consent is received. Confidential information includes business, technological or other non-public information.

12. Identification (indemnification)
12.1. The Client undertakes to defend and indemnify the Provider for all losses, damage, costs or claims arising due to the illegality of the Client’s content, the violation of the rights of third parties by the Client’s content or the Client’s illegal actions.

13. Account suspension, termination and data storage
13.1. The Provider has the right to temporarily suspend or terminate the account for significant violations of the Terms or for non-payment.
13.2. If the account is terminated for non-payment, the Client is given the opportunity to fix the payment problem within the term specified by the Provider; if this is not done, the Provider may start data storage / deletion procedures.
13.3. Data storage after termination. If the Client terminates the subscription or the account no longer has an active subscription, the Provider stores the Client’s data for five (5) years from the last payment or from the end of the last active subscription period. During this period, the Provider will not delete the Client’s data without the Client’s request, except for cases where legal acts require otherwise. The Client may request early deletion; the Provider will execute it, except for obstacles of legal reasons.
13.4. Backups may be stored for a shorter or different period for technical or legal requirements, about which the Client will be informed in the Privacy Policy.

14. Changes in Terms
14.1. The Provider has the right to change these Terms. Changes enter into force from the day of their publication in the System, unless explicitly stated otherwise.
14.2. If the changes are material (e.g., changes in pricing), they will be notified at least 30 days in advance. By continuing to use the System after the entry into force of the changes, the Client confirms consent to the changes.

15. Applicable law and dispute resolution
15.1. These Terms and any disputes regarding them are governed by the law of the Republic of Lithuania. All disputes are resolved in the courts of the Republic of Lithuania, according to the place of the Provider’s registered office.

16. Other provisions
16.1. Transfer. The Provider may transfer its rights and obligations or transfer the business to a third party. The Client cannot transfer its rights without the written consent of the Provider.
16.2. Entirety. These Terms constitute the full agreement between the parties regarding the use of the System.
16.3. Reservations. If any provision of these terms were recognized as invalid, this does not affect the validity of other provisions.

17. Contacts for notifications
All notifications related to the performance of these Terms should be sent by e-mail: info@workernu.com or by postal address: Gedimino g. 22A-14, LT-44319 Kaunas.

18. Additional provisions
18.1. Data Processing Agreement (DPA)
18.1.1. For relations related to the processing of personal data, a separate written Data Processing Agreement (hereinafter – “DPA”) applies between the Provider and the Client. The DPA regulates the technical and organizational measures of the Provider, processing purposes, duration, the Client’s instructions, the list of sub-contractors (data processors) and other necessary provisions required by the GDPR.
18.1.2. The Provider, acting as a data processor with respect to the Client, processes personal data only according to the Client’s written instructions and complies with the GDPR requirements. The text of the DPA will be available and / or signed as a separate document if the Client requests it.
18.2. Subcontractors (data processors)
18.2.1. The Provider may use sub-contractors (for example, payment processors, cloud service providers) to provide services. The main sub-contractors are specified in this document: Stripe (payment processing) and DigitalOcean (server hosting).
18.2.2. With each sub-contractor, the Provider concludes the necessary agreements ensuring compliance with the GDPR. The Provider will inform the Client about the inclusion of new important sub-contractors no later than 30 days in advance. If the Client reasonably objects to the use of a new sub-contractor, the parties will seek a mutual agreement; if no agreement is reached, the Client is granted the right to terminate the contract without additional sanctions related to the termination of services.
18.3. Data security incidents and notifications
18.3.1. The Provider will notify the Client about any security incident or personal data security violation that may have service or data processing consequences for the Client, within 72 hours of identifying the incident.
18.3.2. In the notification, the Provider will provide preliminary information about the nature of the incident, the expected impact, temporary actions already performed and further recommended steps. The Provider will cooperate with the Client in order to limit the impact and will prepare the necessary reports for supervisory authorities, if legal acts require so.
18.4. Data export after termination of the contract
18.4.1. After the termination of the contract, the Client is granted the right to export its data without an additional fee. The Provider will ensure the export possibility in the most popular formats (e.g., CSV, XLSX, JSON) within 30 days from the date of termination or from the submission of the request in the system.
18.4.2. If the Client does not request the data within this term, the Provider will execute data deletion procedures according to the provisions of these Terms. (Note: this point is consistent with 13.3 (data storage for 5 years), i.e., if the Client has an active obligation to pay during the 5-year period, the data will not be deleted.)
18.5. Acceptable Use Policy (AUP)
The Client and its users must use the System only for legal purposes and comply with these prohibitions:
a) to upload or distribute malicious software, viruses or other harmful content;
b) to try to bypass, violate or exploit the security measures of the System;
c) to use the System’s services for unsolicited mass messages (spam); d) to violate the copyright, related or privacy rights of third parties;
e) to use the System for illegal, criminal or discriminatory actions;
f) to automatically collect or try to obtain access to other users’ accounts without their consent. 18.5.2. For violations of acceptable use rules, the Provider has the right to apply measures, including warnings, temporary or permanent account restriction measures, or account termination.
18.6. Beta / experimental functionality
18.6.1. When the Provider grants access to beta or experimental functions, such functions are provided „as is”, without additional warranties or SLA. The Provider may change or suspend beta functions at any time without mandatory compensation.
18.7. Programming interface (API) and integrations
18.7.1. The Provider may grant the Client access to the System’s programming interface (API) and other integration mechanisms. Any API access is granted according to these Terms and, if applicable, according to separate API technical documentation.
18.7.2. The Client is responsible for the security and confidentiality of its API keys, access credentials and other authentication measures. In case of suspicion regarding their leak or abuse, the Client must immediately inform the Provider and, if necessary, change the relevant credentials.
18.7.3. Currently, the Provider does not apply fixed, universally applicable technical request (rate) limits. However, any actions or API requests that exceed the limits of normally expected System activity or which the Provider, at its discretion, considers atypical use, abuse or excessive exploitation of system resources (including, but not limited to, mass automated sending of requests, brute-force attempts or other automated large-scale operations), may be additionally charged or API access may be temporarily or permanently suspended for them.
18.7.4. The Provider will inform the Client about the applied measures or about the planned restrictions, if possible and not contradicting security circumstances or requirements of legal acts. In cases of abuse, the Provider has the right to take immediate action (including access restriction) without additional obligations to the Client.
18.7.5. If in cases of excessive use or abuse the Provider decides to apply additional charging, the payment terms (pricing or fee for additional use) will be established in the Provider’s price list or by a separate agreement; the Provider also has the right to offer the Client a higher throughput or a special technical package for an additional fee.
18.7.6. The operation of third-party integrations (e.g., connection with other services via API) depends on the respective third-party service providers; the Provider is not responsible for disturbances, errors or security gaps arising due to third-party services. The Provider will try to cooperate with the Client in solving any integration problems.
18.7.7. The Provider stores API use logs and other security and performance registrations and will use them for troubleshooting, security analysis and, if applicable, justification of additional charging.
18.8. Planned work and notifications
18.8.1. The Provider will try to plan maintenance work so that the disruption to the Client’s activity is minimal. About planned work that is expected to last longer than 15 minutes, the Provider will notify no later than 48 hours in advance. Urgent security updates may be performed immediately; the Provider will inform about them as soon as possible.
18.9. Payment disputes, delay fees and debt collection
18.9.1. The Client must express any dispute or claim regarding the submitted invoices within 14 days from the receipt of the invoice.
18.9.2. If the payment is delayed without a justified reason, the Provider has the right to calculate late payment interest and/or administrative fees according to the Provider’s price list. 18.9.3. The Client is responsible for legal debt collection costs, including legal costs incurred during court or other official procedures, if the collection is carried out due to the Client’s fault.
18.10. Marketing, case studies and anonymous data collection
18.10.1. The Provider has the right to use anonymized and aggregated Client data for product improvement, statistics and marketing. Such data cannot allow the identification of specific Clients or persons.
18.10.2. When publishing specific Clients (e.g., case studies, client quotes or logos), the Provider will always obtain the Client’s clear written consent. Consent can be granted by a separate agreement or written confirmation of the Client by e-mail.
18.11. Special categories of personal data
18.11.1. The Client has the right to upload any information to the System if (a) the Client has the right to have it or dispose of it; and (b) its storage and processing in the System is legal according to applicable laws. In other words, the Provider allows the Client to store information in the System if the Client can legally have it.
18.11.2. If the information uploaded by the Client is assigned to special categories of personal data (according to the GDPR), the Client is responsible for the fact that a proper legal basis for the processing of such data is established, that all necessary consents of data subjects or other legal basis established by the GDPR are received, and that all required additional security measures are implemented. A Client wishing to process special data or upload such information must, if the Provider so requires, provide the Provider with a written confirmation of legality and specify the applied security measures.
18.11.3. The Provider has the right to require that the Client provide additional information or legal grounds regarding the nature of the uploaded information and has the right to temporarily restrict or block access to the relevant information if a reasonable risk arises regarding legality, security or GDPR compliance.
18.11.4. The Client is responsible for all legal consequences related to the content uploaded by the Client. The Client undertakes to defend and indemnify the Provider for damage, costs or claims arising due to the Client’s illegal or improper uploading of content, if such claims arise due to the Client’s actions or omissions.